Complaint Router

Select your issue. We'll tell you exactly who handles it, how to contact them, and give you a template letter to get started. Every authority listed here is legally obligated to respond.

🏠

Housing & Landlords

Rent disputes, deposit retention, substandard accommodation, illegal eviction, HAP issues

💼

Employment & Workplace

Unfair dismissal, unpaid wages, discrimination, bullying, unsafe conditions, redundancy

🏥

Health Services

HSE complaints, hospital treatment, GP issues, medical card refusal, mental health services

🛒

Consumer & Financial

Faulty goods, scams, insurance disputes, banking issues, debt problems

👮

Garda & Policing

Garda misconduct, failure to investigate, excessive force, complaint about policing

🏛️

Public Services

Government department failures, social welfare delays, passport delays, council issues

🔒

Data & Privacy

GDPR breaches, unwanted marketing, data leaks, right to erasure, surveillance

⚖️

Political & Ethics

TD or councillor misconduct, undeclared interests, lobbying concerns, FOI refusal

📚

Education

School issues, bullying, SUSI grant refusal, special education needs, exam appeals

👶

Children & Family

Child welfare concerns, childcare issues, family support, custody, domestic violence

🌍

Environment & Planning

Pollution, illegal dumping, planning objections, water quality, noise complaints

🤝

Equality & Discrimination

Discrimination in services, employment, housing, or education on any of the 9 protected grounds

🏠

Housing & Landlords

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Residential Tenancies Board (RTB)

Rent disputes, deposit retention, illegal eviction, breach of landlord obligations, rent pressure zone violations, notice to quit issues. The RTB can order compensation, refund deposits, and reverse illegal evictions.

Website: rtb.ie
Online dispute: rtb.ie/dispute-resolution
Phone: 0818 303 037
Cost: Free to file a dispute
Response time: Acknowledgement within 5 working days

Local Authority Housing Section

Social housing applications, housing waiting list, HAP issues, homeless services, housing adaptation grants, council house repairs. Contact your local city or county council.

Find yours: gov.ie — Local Authorities
HAP queries: Contact your council's HAP section directly

Threshold (Housing charity)

Free legal advice for tenants on any housing issue. Can advocate on your behalf with landlords and the RTB. Advice on notice to quit, rent increases, standards.

Website: threshold.ie
Phone (Dublin): 1800 454 454
Phone (Cork): 021 427 8848
Phone (Galway): 091 563 080
Cost: Free

Template: Complaint to the RTB

Copy this template, fill in your details, and submit via the RTB online dispute form or post.

To: Residential Tenancies Board
Re: Dispute Application — [Rent Dispute / Deposit Retention / Illegal Eviction / Other]

Tenancy Address: [Your rented address]
Landlord Name: [Landlord's full name]
RTB Registration No: [If known — check rtb.ie/check]

Dear Sir/Madam,

I wish to submit a dispute under the Residential Tenancies Acts 2004–2024.

Summary of complaint:
[Describe what happened, when it happened, and what you want resolved. Be specific with dates.]

What I am seeking:
[E.g., return of deposit of €X / reversal of rent increase / compensation for breach of obligations]

I have attached the following supporting documents:
- [Lease agreement]
- [Correspondence with landlord]
- [Photos / receipts / bank statements]

I confirm that I have attempted to resolve this matter directly with my landlord on [date(s)].

Yours faithfully,
[Your name]
[Your current address]
[Your phone number]
[Your email]

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Your rights as a tenant

Your landlord must register the tenancy with the RTB
You are entitled to a minimum of 90 days notice for rent increases (and only once per year)
In Rent Pressure Zones, rent increases are capped at 2% per year or the rate of inflation (whichever is lower)
Your landlord must maintain the property to minimum standards (S.I. No. 137/2019)
You cannot be evicted without valid grounds and proper notice periods
Your deposit must be returned within 30 days of the end of tenancy, unless the landlord has a valid claim

💼

Employment & Workplace

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Workplace Relations Commission (WRC)

Unfair dismissal, unpaid wages/holiday pay, discrimination at work, bullying, redundancy disputes, zero-hour contracts. The WRC can order reinstatement, compensation, and back pay.

Website: workplacerelations.ie
Online complaint: Submit complaint online
Phone: 0818 80 80 90
Cost: Free
Time limit: 6 months from incident (extendable to 12 in some cases)

Health and Safety Authority (HSA)

Unsafe working conditions, employer not providing PPE, workplace accidents, chemical exposure, inadequate training. The HSA can inspect, issue improvement notices, and prosecute.

Website: hsa.ie
Report online: hsa.ie — Make a Complaint
Phone: 0818 289 389
Cost: Free

FLAC (Free Legal Advice Centres)

Free legal advice on any employment issue. Can help you understand your rights before filing a WRC complaint.

Website: flac.ie
Phone: 01 906 1010 (Mon–Fri, 9:30–1pm)
Cost: Free

Template: Complaint to the WRC

The WRC prefers online submissions. Use this to prepare your complaint before entering it on their form.

WRC Complaint Preparation

Employer name: [Full legal name of employer]
Employer address: [Registered address]
Your start date: [DD/MM/YYYY]
Your end date (if applicable): [DD/MM/YYYY]
Your role: [Job title]

Type of complaint: [Unfair Dismissal / Payment of Wages / Discrimination / Redundancy / Other]

What happened:
[Describe the events clearly and chronologically. Include dates, names, and any witnesses.]

What you are seeking:
[Reinstatement / Compensation / Back pay of €X / Other]

Supporting evidence:
- [Contract of employment]
- [Payslips]
- [Correspondence (emails, texts, letters)]
- [Witness statements]

Note: You must submit within 6 months of the incident. The WRC form is at workplacerelations.ie.

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Your rights at work

Minimum wage: €13.50/hour (2025). €12.70 for under-20s
Maximum working week: 48 hours (averaged over 4 months)
Minimum annual leave: 4 weeks paid leave per year
You must receive a written statement of terms within 5 days of starting
Unfair dismissal protection after 12 months of continuous service
You cannot be dismissed for making a complaint to the WRC
Redundancy: 2 weeks pay per year of service plus 1 week, if you have 2+ years

🏥

Health Services

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HSE Complaints — Your Service Your Say

Complaints about any HSE-funded service — hospitals, GPs, mental health, disability services, nursing homes. They must acknowledge within 5 working days and investigate within 30.

Website: hse.ie — Your Service Your Say
Online form: Make a complaint
Phone: 0818 240 014
Post: HSE Complaints, Oak House, Millennium Park, Naas, Co. Kildare
Cost: Free

Ombudsman

If the HSE's own complaints process doesn't resolve your issue, you can escalate to the Ombudsman. They investigate complaints about public services including hospitals and health agencies.

Website: ombudsman.ie
Phone: 01 639 5600
Cost: Free

Medical Council

Complaints about a specific doctor's conduct or competence. The Medical Council can investigate, sanction, or strike off a doctor.

Website: medicalcouncil.ie
Phone: 01 498 3100

Template: Complaint to the HSE

Use this template to file a formal complaint through "Your Service Your Say". Submit online, by post, or by email.

To: HSE Your Service Your Say
Re: Formal Complaint — [Hospital / GP / Mental Health / Disability / Other Service]

Service/facility involved: [Name of hospital, clinic, or service]
Date(s) of incident: [DD/MM/YYYY]
Staff involved (if known): [Names or roles]

Dear Sir/Madam,

I wish to make a formal complaint under the HSE's complaints procedure (Health Act 2004, Part 9).

What happened:
[Describe clearly what occurred, including dates, locations, and the names or roles of any staff involved. Be factual and specific.]

How this affected me/the patient:
[Describe the impact — delayed treatment, distress, harm, loss of confidence in the service, etc.]

What I am seeking:
[E.g., an explanation of what went wrong / an apology / assurance that procedures have changed / specific corrective action]

I have attached the following supporting documents:
- [Medical records / appointment letters]
- [Correspondence with the service]
- [Photographs or other evidence]

I expect acknowledgement within 5 working days as required under the HSE complaints procedure.

Yours faithfully,
[Your name]
[Your address]
[Your phone number]
[Your email]

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🛒

Consumer & Financial

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Competition & Consumer Protection Commission (CCPC)

Faulty goods, misleading advertising, unfair terms, product safety, door-to-door selling, online shopping issues. The CCPC enforces consumer law and can take action against businesses.

Website: ccpc.ie
Phone: 01 402 5555
Cost: Free

Financial Services & Pensions Ombudsman (FSPO)

Complaints about banks, insurance companies, credit unions, pension providers. Can award compensation up to €500,000. You must complain to the provider first.

Website: fspo.ie
Phone: 01 567 7000
Cost: Free

Money Advice & Budgeting Service (MABS)

Free, confidential debt advice. Can negotiate with creditors on your behalf. Covers mortgages, credit cards, utility arrears, tax debt.

Website: mabs.ie
Phone: 0818 07 2000
Cost: Free

Template: Complaint to the FSPO

Use this to file a complaint against a bank, insurer, or financial service provider. You must complain to the provider first and allow them 40 business days to respond.

To: Financial Services and Pensions Ombudsman
Re: Formal Complaint — [Bank / Insurance / Pension / Other Financial Service]

Financial provider: [Name of bank, insurer, or provider]
Account/policy reference: [Your account or policy number]
Date of original complaint to provider: [DD/MM/YYYY]
Provider's response received: [Yes — date / No — 40 business days elapsed]

Dear Sir/Madam,

I wish to make a formal complaint under the Financial Services and Pensions Ombudsman Act 2017.

Summary of complaint:
[Describe the issue — what the provider did or failed to do, when, and how it affected you.]

Steps already taken:
[Describe how you complained to the provider directly, their response (or lack thereof), and why it was unsatisfactory.]

What I am seeking:
[E.g., reversal of charges / compensation of €X / correction of records / policy payout / apology]

Supporting documents:
- [Correspondence with the provider]
- [Statements / policy documents]
- [Provider's final response letter]

Yours faithfully,
[Your name]
[Your address]
[Your phone number]
[Your email]

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👮

Garda & Policing

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Garda Síochána Ombudsman Commission (GSOC)

Complaints about Garda misconduct, excessive force, failure to investigate, abuse of power, corruption. GSOC is independent and can investigate, discipline, and recommend prosecution.

Website: gardaombudsman.ie
Online complaint: Make a complaint
Phone: 0818 600 800
Cost: Free
Time limit: 12 months from incident

Policing Authority

Oversight of Garda performance and policy. Not for individual complaints (use GSOC), but for systemic policing concerns.

Website: policingauthority.ie

Template: Complaint to GSOC

Use this to file a formal complaint about Garda misconduct. You can submit online, by post, or in person at a Garda station.

To: Garda Síochána Ombudsman Commission (GSOC)
Re: Formal Complaint — Garda Misconduct

Date of incident: [DD/MM/YYYY]
Time: [Approximate time]
Location: [Where the incident occurred]
Garda station involved: [If known]
Garda member(s) involved: [Names, ID numbers, or descriptions if known]

Dear Sir/Madam,

I wish to make a formal complaint under Section 83 of the Garda Síochána Act 2005.

What happened:
[Describe the incident clearly and chronologically. Include what was said and done, by whom, and any witnesses present.]

Why I believe this constitutes misconduct:
[E.g., excessive force / failure to investigate / discriminatory treatment / abuse of power / incivility / neglect of duty]

Impact on me:
[Describe any physical injury, distress, financial loss, or other consequences.]

Witnesses:
- [Name and contact details of any witnesses]

Supporting evidence:
- [CCTV footage / photographs / medical reports]
- [Correspondence with Gardaí]
- [Incident reference numbers]

I understand that complaints must be made within 12 months of the incident.

Yours faithfully,
[Your name]
[Your address]
[Your phone number]
[Your email]

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🏛️

Public Services

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Ombudsman

The Ombudsman investigates complaints about government departments, local authorities, the HSE, and other public bodies. Their decisions are not legally binding but are almost always followed. You must complain to the body itself first.

Website: ombudsman.ie
Online complaint: Make a complaint
Phone: 01 639 5600
Cost: Free

Your Local TD

TDs have constituency offices specifically for helping constituents navigate public services. They can make representations to departments on your behalf. This is a legitimate function of their role.

Find your TD: oireachtas.ie/members
Or check our dashboard: Policy Tracker — see how they vote before you contact them

Information Commissioner (FOI)

If a public body refuses your Freedom of Information request, or charges excessive fees, or takes too long to respond — you can appeal to the Information Commissioner.

Website: oic.ie
Phone: 01 639 5689
Cost: Free (for personal information) / €50 (other)

Template: Complaint to the Ombudsman

Use this after you have already complained to the public body directly and are unsatisfied with their response.

To: Office of the Ombudsman
Re: Complaint — [Government Department / Local Authority / HSE / Other Public Body]

Public body involved: [Name of department, council, or agency]
Date of original complaint to the body: [DD/MM/YYYY]
Their response: [Summarise — or state that they failed to respond within a reasonable time]

Dear Sir/Madam,

I wish to make a formal complaint under the Ombudsman Act 1980 (as amended).

Summary of issue:
[Describe the action or decision by the public body that you believe was unfair, unreasonable, or contrary to proper procedure.]

Why I believe this was wrong:
[E.g., they failed to follow their own procedures / the decision was not based on the facts / unreasonable delay / failure to give reasons / inconsistent treatment]

What I have already done:
[Describe your complaint to the body, their response, and why it was inadequate.]

What I am seeking:
[E.g., reversal of decision / compensation / apology / change in procedure / proper explanation]

Supporting documents:
- [Your original complaint to the body]
- [Their response]
- [Any relevant correspondence, forms, or decisions]

Yours faithfully,
[Your name]
[Your address]
[Your phone number]
[Your email]

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🔒

Data & Privacy

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Data Protection Commission (DPC)

GDPR complaints — data breaches, unwanted marketing, refusal of access/erasure requests, unlawful data processing, surveillance. The DPC can investigate and fine organisations up to 4% of global turnover.

Website: dataprotection.ie
Online complaint: Submit complaint
Phone: 0818 104 800
Cost: Free
Prerequisite: You must contact the organisation first and allow them 1 month to respond

Template: Complaint to the Data Protection Commission

You must contact the organisation first and give them 1 month to respond before filing with the DPC.

To: Data Protection Commission
Re: GDPR Complaint — [Data Breach / Right of Access Refusal / Erasure Refusal / Unlawful Processing / Direct Marketing]

Organisation complained about: [Name of company or body]
Date you contacted them: [DD/MM/YYYY]
Their response: [Summarise — or state they failed to respond within 1 month]

Dear Sir/Madam,

I wish to make a complaint under Article 77 of the General Data Protection Regulation (EU) 2016/679.

Nature of complaint:
[Describe what the organisation did — e.g., failed to respond to my Subject Access Request / refused to delete my data / suffered a data breach and did not notify me / sent marketing without consent]

Timeline:
- [Date]: [What you did — e.g., submitted a Subject Access Request]
- [Date]: [What happened — e.g., organisation responded refusing the request / no response received]

What I am seeking:
[E.g., the organisation to comply with my request / investigation into their data practices / enforcement action]

Supporting documents:
- [Your original request to the organisation]
- [Their response (if any)]
- [Evidence of the issue — screenshots, emails, marketing received]

I confirm that I contacted the organisation directly and allowed them at least 1 month to respond, as required.

Yours faithfully,
[Your name]
[Your address]
[Your phone number]
[Your email]

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⚖️

Political & Ethics

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Standards in Public Office Commission (SIPO)

Complaints about undeclared interests, breaches of ethics legislation, improper use of public resources by TDs, senators, councillors, or senior public servants.

Website: sipo.ie
Phone: 01 639 5666
Cost: Free

Lobbying Register

Check who is lobbying your TD and on what issues. All registered lobbying activity is publicly searchable.

Website: lobbying.ie
Cost: Free to search

Template: Complaint to SIPO

Use this to report a suspected breach of ethics legislation by a public official.

To: Standards in Public Office Commission
Re: Complaint — Suspected Breach of Ethics Legislation

Person complained about: [Name and title — TD / Senator / Councillor / Senior Official]
Constituency/body: [Their constituency or public body]

Dear Sir/Madam,

I wish to make a complaint under the Ethics in Public Office Acts 1995 and 2001.

I believe that [name] has breached their obligations under the Acts in the following way:
[Describe the suspected breach — e.g., failure to declare an interest / improper use of public resources / accepting gifts or hospitality that should have been declared / failure to comply with tax clearance requirements]

The facts as I understand them:
[Set out what you know, how you know it, and any dates or events that are relevant. Be factual.]

Supporting evidence:
- [Media reports with dates and sources]
- [Public records — Oireachtas register of interests, lobbying.ie entries]
- [Any direct evidence you have]

I understand that SIPO will assess whether this complaint warrants investigation and will notify me of the outcome.

Yours faithfully,
[Your name]
[Your address]
[Your email]

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📚

Education

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Ombudsman for Children

Complaints about schools, school transport, special education, bullying that the school hasn't resolved. Independent investigation of children's rights issues.

Website: oco.ie
Phone: 01 865 6800
Freephone: 1800 20 20 40
Cost: Free

SUSI Grant Appeals

If your student grant application was refused, you can appeal to SUSI first, then to an independent Student Grants Appeals Board.

SUSI website: susi.ie
Appeals Board: gov.ie — Student Grant Appeals

Template: Complaint to the Ombudsman for Children

Use this after you have already complained to the school or education body and are unsatisfied with the outcome.

To: Ombudsman for Children's Office
Re: Complaint — [School / Education Body / School Transport]

School/body involved: [Name]
Date of original complaint to them: [DD/MM/YYYY]
Their response: [Summarise — or state they failed to respond]

Dear Sir/Madam,

I wish to make a complaint under the Ombudsman for Children Act 2002.

The child affected: [First name and age — you do not need to give the child's full name at this stage]

What happened:
[Describe the issue — e.g., inadequate response to bullying / failure to provide special education support / unfair disciplinary action / school transport issue / exclusion from activities]

Steps already taken:
[Describe how you raised the issue with the school/body, including dates and their response.]

Why their response was inadequate:
[Explain why the outcome was unsatisfactory — e.g., they did not investigate / their findings were unreasonable / the problem has not been resolved]

What I am seeking:
[E.g., proper investigation / reinstatement of service / apology / policy change / reasonable accommodation]

Supporting documents:
- [Correspondence with the school/body]
- [Reports — psychological, medical, educational]
- [School policies relevant to the issue]

Yours faithfully,
[Your name]
[Your address]
[Your phone number]
[Your email]

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👶

Children & Family

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Tusla — Child and Family Agency

Child welfare and protection concerns, family support services, domestic violence services, foster care. If you believe a child is at risk, contact Tusla immediately.

Website: tusla.ie
Report a concern: tusla.ie — Report a Concern
Phone: 0818 176 176
Emergency (out of hours): 999 / 112

Women's Aid (Domestic Violence)

24-hour helpline for women experiencing domestic violence. Free, confidential, anonymous. Can help with safety planning, legal information, and refuge accommodation.

Website: womensaid.ie
24hr helpline: 1800 341 900
Cost: Free and confidential

Template: Report a Concern to Tusla

If a child is in immediate danger, call 999/112 first. This template is for reporting welfare concerns through Tusla's formal process.

To: Tusla — Child and Family Agency
Re: Child Welfare Concern Report

This is a: [Welfare concern / Protection concern / Retrospective disclosure]

Dear Sir/Madam,

I wish to report a concern about the welfare/safety of a child under the Children First Act 2015.

Child's details (as known):
- Name: [If known]
- Age/date of birth: [If known]
- Address: [If known]
- School: [If known]

Nature of concern:
[Describe what you have observed, been told, or what concerns you. Include dates, locations, and any other relevant details. Be as specific as possible.]

How you became aware:
[E.g., direct observation / the child disclosed to me / reported by a third party]

Parents/guardians (as known):
- Name(s): [If known]
- Contact details: [If known]
- Are they aware of this report: [Yes / No]

Any previous concerns:
[Have you or others reported concerns about this child before? Include dates if known.]

Your details:
Name: [Your name]
Role/relationship: [E.g., teacher / neighbour / family member / professional]
Contact: [Phone and email]
Are you reporting in a professional capacity: [Yes / No]

I understand that Tusla will assess this report and take appropriate action.

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🌍

Environment & Planning

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Environmental Protection Agency (EPA)

Industrial pollution, waste management, water contamination, air quality, noise from licensed facilities. The EPA can investigate, issue directions, and prosecute.

Website: epa.ie
Report pollution: Report to the EPA
Phone: 053 916 0600

An Bord Pleanála / Planning Authority

Planning objections, appeals against planning decisions, unauthorised development. Contact your local planning authority first, then appeal to An Bord Pleanála.

Website: pleanala.ie
Cost: €20 to make a submission on a planning application; €220 to appeal

Local Authority Environment Section

Illegal dumping, noise complaints (non-EPA), litter, water pollution from agriculture, septic tank issues. Contact your county or city council's environment section.

Find yours: gov.ie — Local Authorities

Template: Report to the EPA

Use this to report pollution, illegal waste, or environmental damage from a licensed facility.

To: Environmental Protection Agency — Office of Environmental Enforcement
Re: Environmental Complaint — [Air Pollution / Water Pollution / Waste / Noise / Odour]

Location of issue: [Full address or Eircode of the site causing the problem]
Your location: [Your address — to establish that you are affected]
Facility/company involved: [Name if known]

Dear Sir/Madam,

I wish to report an environmental issue under the Environmental Protection Agency Act 1992 (as amended).

Nature of the problem:
[Describe what you have observed — e.g., discharge into a river / burning of waste / persistent odour / excessive noise / illegal dumping. Include specific details about colour, smell, frequency, duration.]

When it occurs:
- First noticed: [Date]
- Frequency: [Constant / daily / weekly / only at certain times]
- Duration: [How long each episode lasts]
- Time of day: [If relevant — e.g., "only at night" suggests they are trying to avoid detection]

Impact on you and the community:
[Describe health effects, inability to use your property, effect on livestock/crops, contamination of water supply, etc.]

Steps already taken:
[Have you contacted the local authority? The facility itself? Include dates and responses.]

Evidence:
- [Photographs with dates]
- [Video footage]
- [Water/soil test results]
- [Records of dates and times]

Yours faithfully,
[Your name]
[Your address]
[Your phone number]
[Your email]

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🤝

Equality & Discrimination

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Irish Human Rights and Equality Commission (IHREC)

Discrimination on any of the 9 grounds (gender, civil status, family status, age, disability, race, sexual orientation, religion, membership of the Traveller community) in employment, services, education, or housing.

Website: ihrec.ie
Phone: 01 858 9601
Cost: Free

Workplace Relations Commission (WRC)

Employment equality complaints — discrimination in hiring, pay, promotion, dismissal, or conditions on any protected ground. Also handles harassment and victimisation claims.

Website: workplacerelations.ie
Phone: 0818 80 80 90
Time limit: 6 months from incident

Template: Equality Complaint to the WRC

Use this for discrimination complaints in employment, services, education, or housing. Submit via the WRC online form.

WRC Equality Complaint Preparation

Respondent (person/organisation that discriminated): [Name and address]
Ground(s) of discrimination: [Gender / Civil status / Family status / Age / Disability / Race / Sexual orientation / Religion / Traveller community]
Area: [Employment / Access to goods and services / Education / Housing / Registered club]

Date(s) of discrimination: [DD/MM/YYYY]

What happened:
[Describe the discriminatory act clearly. Include dates, what was said or done, who was involved, and any witnesses.]

Why you believe this was discrimination:
[Explain how you were treated differently compared to someone who does not share your protected characteristic. Or describe the rule/practice that disproportionately affected you.]

Comparator (if applicable):
[Was someone in similar circumstances but without your protected characteristic treated more favourably? Describe.]

Impact:
[How did this affect you — loss of employment, denial of service, distress, financial loss?]

Steps already taken:
[Did you raise it with the respondent? What was their response?]

Supporting evidence:
- [Correspondence]
- [Witness details]
- [Documents showing different treatment]

Time limit: 6 months from the date of the most recent act of discrimination.

Note: The WRC handles employment equality cases. For services/housing discrimination, it also has jurisdiction under the Equal Status Acts. Submit online at workplacerelations.ie.

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The 9 grounds of discrimination in Irish law

Gender
Civil status (single, married, separated, divorced, widowed)
Family status (parent or person acting in loco parentis)
Age (does not apply to under-16s in employment)
Disability (physical, intellectual, learning, emotional, mental health)
Race (including colour, nationality, ethnic or national origins)
Sexual orientation
Religious belief (or lack thereof)
Membership of the Traveller community

For Citizens Citizens Guide Accountability Policy Tracker Who Does What